Collections and Billing Analyst - Remote

Overview

Are you driven by innovation and looking to thrive in a fast-paced, growing environment? Join us at Calabrio and be part of our dynamic team! Help us in reshaping the landscape of customer experience – where every interaction becomes an opportunity, and every insight drives meaningful change.

In Short

• Reach out to customers to inquire about past-due payments
• Proactively manage billing requirements per customer contracts
• Collaborate across the organization to research and resolve customer inquiries
• Follow-up with customers and reseller partners on outstanding issues
• Follow billing policies and procedures to execute complex billing activities
• Update and maintain status reporting for past due accounts
• Other projects as assigned

Requirements

• Ability to drive the collections and billings functions and achieve results
• Organization and prioritization of time and workload
• Follow-up with customers and partners to ensure issue resolution
• Collaboration across teams to research and resolve issues
• Timely and clear communication across multiple formats

Benefits

• Join a growing team in a fast-paced environment
• Opportunity to reshape customer experience
• Work with cutting-edge cloud platform and AI-driven analytics