Billing & Collections Analyst - Remote

Overview

As a Billing & Collections Analyst at Webflow, you will ensure that customers are provisioned the correct entitlements in a timely manner, managing and optimizing the provisioning process.

In Short

• Remote-first position based in Mexico.
• Full-time and permanent role.
• Manage customer entitlements and provisioning.
• Handle account setup and compliance with policies.
• Collaborate with internal teams to streamline workflows.
• Identify opportunities for process improvement.
• Support billing and collections efforts.
• 1+ years of customer service experience required.
• Experience with Netsuite and Stripe preferred.
• Proficiency in Microsoft Excel is necessary.

Requirements

• 1+ years of experience in a customer service environment.
• 1+ years of experience in a technology company.
• Business-level fluency in English.
• Experience in order management or provisioning.
• Ability to operate independently in a fast-paced environment.
• Effective communication skills.
• Experience working with high data volumes.
• Curiosity and openness to growth in emerging technologies.

Benefits

• Equity ownership (RSUs) in a growing company.
• 100% employer-paid healthcare, vision, and dental insurance.
• 12 weeks of paid parental leave for caregivers.
• Flexible PTO and sabbatical program.
• Mental wellness and professional coaching support.
• Monthly stipends for work and wellness.
• 401k plan or pension schemes where applicable.