Collections Analyst - Remote

Overview

This role will be responsible for supporting Accounts receivable including collections, dispute resolution and customer service. This role will have direct impact on key financial metrics i.e. DSO, % past due and bad debt.

In Short

• Oversee collection of past due invoices primarily through phone calls and emails
• Research and resolve invoice/payment settlement disconnects, past due invoices, deductions, on account cash, etc.
• Research credits for pricing discrepancies and disputes
• Resolve queue and general inbox customer inquiries
• Build and maintain loyal relationships with customers
• Monitor customer delinquency and report material payment delays to the immediate manager
• Continually evaluate the processes and systems utilized and prepare well researched recommendations for enhancements
• Maintain accurate, organized, and complete customer files that assist in providing superior service to our customers

Requirements

• Exceptional fluency in English (both verbal and written)
• Bachelor's degree in Finance/Accounting
• 3 years of collection experience in a shared service environment supporting North American customers
• Proven track record of successfully managing collections and reducing AR aging balances
• Advanced negotiation skills
• Advanced Excel Skills
• Netsuite and third party collection software (Get Paid High Radius) a plus

Benefits

• Comprehensive benefits and perks