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Collections Analyst - Remote

Posted 1 week ago
Finance / Legal
Full Time
Worldwide

Overview

This role is responsible for supporting Accounts Receivable, including collections, dispute resolution, and customer service, with a direct impact on key financial metrics.

In Short

  • Oversee collection of past due invoices primarily through phone calls and emails
  • Research and resolve invoice/payment settlement disconnects
  • Resolve queue and general inbox customer inquiries
  • Build and maintain loyal relationships with customers
  • Monitor customer delinquency and report material payment delays
  • Evaluate processes and systems for enhancements
  • Maintain accurate, organized customer files

Requirements

  • Exceptional fluency in English (both verbal and written)
  • Bachelor's degree in Finance/Accounting
  • 3 years of collection experience in a shared service environment
  • Proven track record of managing collections
  • Advanced negotiation skills
  • Advanced Excel Skills
  • Netsuite and third party collection software experience is a plus

Benefits

  • Comprehensive benefits and perks
  • Development opportunities
  • Support for employees’ happiness and healthiness
DoorDash Mexico logo

DoorDash Mexico

DoorDash Mexico is a dynamic and rapidly expanding branch of DoorDash, focused on enhancing its accounting operations in Mexico. The company is committed to providing ample development opportunities for its employees, particularly within its fast-growing Accounting team. DoorDash Mexico emphasizes a collaborative work environment, where team members can learn and scale their skills while supporting essential functions such as Accounts Payable. The company values proficiency in English and experience with ERP and procurement systems, aiming to streamline processes and improve vendor relations.

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