Customer Success Manager - Remote

Overview

Calabrio is seeking a high touch, enterprise level Customer Success Manager to help reshape the landscape of customer experience through innovative solutions and strong customer relationships.

In Short

• Drive customer engagement and present opportunities to stakeholders.
• Ensure successful product deployment and adoption.
• Identify upsell and cross-sell opportunities.
• Create advocates for Calabrio products.
• Partner with internal experts for consulting and demonstrations.
• Understand customer business models and core problems.
• Develop long-term strategies for customer success.
• Build close relationships with decision-makers.
• Promote product knowledge and expansion.
• Engage with customers at all levels of their business.

Requirements

• Expert relationship builder.
• Technically savvy with a solutions-oriented mindset.
• Experience in customer success or related field.
• Strong communication and presentation skills.
• Ability to work in a fast-paced environment.
• Experience with cloud platforms and analytics tools.
• Proven track record in sales or customer retention.
• Ability to understand complex customer needs.
• Strong problem-solving skills.
• Willingness to go above and beyond for customers.

Benefits

• Dynamic work environment.
• Opportunity to work with innovative technologies.
• Career growth and development opportunities.
• Supportive team culture.
• Competitive compensation package.
• Flexible work arrangements.
• Health and wellness benefits.
• Employee recognition programs.
• Access to advanced training resources.
• Engaging company events and activities.