Contact Center Solutions Consultant - Remote

Overview

The Contact Center Solutions Consultant is a hybrid role combining pre-sales solutions engineering, strategic consulting, and post-sales business consulting to drive revenue growth and customer success across the Australia and New Zealand markets.

In Short

• Lead technical discovery sessions with qualified prospects.
• Deliver compelling product demonstrations.
• Create customer-specific design documents and technical architecture plans.
• Conduct comprehensive business analysis sessions.
• Facilitate business transformation workshops.
• Provide strategic guidance during deployments.
• Monitor and validate deployed solutions for business value.
• Recommend configuration adjustments for solution effectiveness.
• Identify and develop expansion opportunities within existing customers.
• Engage with C-level executives to present strategic recommendations.

Requirements

• Experience in solutions engineering and consulting.
• Strong understanding of customer experience intelligence.
• Ability to create technical documentation.
• Proven track record in delivering business outcomes.
• Excellent communication and presentation skills.
• Experience with AI-driven analytics tools.
• Ability to conduct ROI analysis.
• Familiarity with workforce optimization best practices.
• Strong collaboration skills with sales teams.
• Experience in customer advocacy and feedback mechanisms.

Benefits

• Opportunity to work in a dynamic and innovative environment.
• Be part of a team reshaping customer experience.
• Engagement with cutting-edge technology.
• Professional growth and development opportunities.
• Competitive compensation package.