Customer Success Manager - Remote

Overview

The Customer Success Manager (CSM) is responsible for cultivating and maintaining strong relationships within assigned accounts; ensuring high levels of customer satisfaction and recognition of ROI that lead to strong renewals and growth opportunities.

In Short

• Support executive decision makers to achieve fast, measurable outcomes through scalable, value-driven engagements.
• Monitor account health and focus efforts where they will have the highest impact.
• Drive retention and expansion through business value reviews, renewals, and growth oriented conversations.
• Conduct and deliver analysis pertaining to Oscilar helping customers turn insights into repeatable, automated processes.
• Improve processes, playbooks, and tooling to support scaled customer management without sacrificing quality.
• Act as the voice of the customer gathering feedback and translating it into actionable requests.

Requirements

• Minimum (3) years of experience in SaaS customer success, consulting, or related role.
• Strong analytical and problem-solving skills, with the ability to link technical details to business outcomes.
• Proven project management abilities with excellent organization, follow-through, and work ethic.
• Comfortable managing multiple customer journeys at once, with a focus on scalable success and driving business results.
• Skilled at quickly diagnosing customer issues and resolving them in a timely manner.
• Passionate about improving processes and workflows to create repeatable customer success models.
• Strong relationship-building skills across various personas, from day-to-day users to executive sponsors.
• Experience managing renewals and expansions, ideally at scale.

Benefits

• Competitive salary and equity packages, including a 401k plan.
• Remote first culture.
• 100% Employer covered comprehensive health, dental, and vision insurance with a top tier plan for you and your dependents.
• Unlimited PTO policy.
• Family-Friendly environment; Regular team events and offsites.
• Unparalleled learning and professional development opportunities.
• Home office setup assistance.
• Making the internet safer by protecting online transactions.