Customer Success Manager - Remote

Overview

The Customer Success Manager will be responsible for upholding the company's customer success strategy and managing the customer lifecycle to ensure an optimal experience for clients.

In Short

• Uphold customer success strategy and processes.
• Oversee customer lifecycle from launch to renewal.
• Manage a base of 30+ customers with regular check-ins.
• Develop strong customer relationships and loyalty.
• Understand customer goals and link them to solutions.
• Proactively assist in problem resolution.
• Maintain accurate records of customer interactions.
• Escalate issues to relevant teams as necessary.
• Develop recommendations for add-on business.
• Invest in personal and team development.

Requirements

• 5+ years in Customer Success or related field.
• Success in collaborating with cross-functional teams.
• Ability to work in a fluid environment.
• Excellent communication and presentation skills.

Benefits

• Compensation: $75,000 - $100,000 + Bonus potential.
• Great Healthcare, Dental, and Vision.
• Flexible PTO.
• Supportive culture promoting work-life balance.
• 401k match.
• FSA and HSA options.
• Employee Assistance Program.
• Paid Parental Leave.
• Work with a company with a 99% retention rate.
• Potential for accelerated growth in title and salary.
• A fun and energetic work environment.