Customer Success Manager - Remote

Overview

The Customer Success Manager is responsible for ensuring mutual success between the customer and the company by proactively managing accounts, onboarding customers, and driving adoption of services.

In Short

• Monitor the customer life cycle and ensure mutual success.
• Demonstrate technical aptitude to assist with customer inquiries.
• Onboard customers and drive full adoption of services.
• Measure and report on customer experience and product utilization.
• Build lasting relationships with customers.
• Collaborate with internal teams to execute customer success plans.
• Facilitate business review meetings and training sessions.
• Work in a fast-paced sales environment.
• Exceptional communication and relationship-building skills required.
• Understanding of SaaS environment and customer success processes.

Requirements

• Experience with Gainsight and Salesforce.
• Experience in workforce development or EdTech.
• Bachelor's Degree in Sales or equivalent experience.
• 3-5 years of customer success or related experience.
• Ability to travel up to 50%.
• Self-motivated and organized.
• Strong presentation skills.

Benefits

• Flexible remote work options.
• Collaborative team environment.
• Opportunities for professional development.
• Competitive compensation package.
• Health and wellness benefits.