Manager, Customer Success - Remote

Overview

The Manager, Customer Success will be a part of the Strategic Analytics & Insights Pack & Design team, leveraging various methods to influence packaging and product design for top global brands.

In Short

• Manage projects from kickoff to delivery.
• Oversee client deliverables and ensure quality.
• Engage directly with clients to ensure satisfaction.
• Provide coaching and feedback to analysts.
• Utilize advanced research methods including AI.
• Coordinate with internal and external teams.
• Present results to clients and internal teams.
• Develop insights from data analysis.
• Maintain strong organization and communication.
• Contribute to thought leadership and best practices.

Requirements

• 4+ years of Market Research and project management experience.
• 3+ years in custom online survey research.
• 2+ years in client communication and management.
• Background in psychology or neuroscience is a plus.
• Proficient in Microsoft Office and Dynamics.
• Strong written and verbal communication skills.
• Detail-oriented with strong organizational skills.

Benefits

• Comprehensive healthcare plan.
• 401(k) retirement plan with company matching.
• Flexible spending accounts and HSA.
• Discretionary paid time off and 11 paid holidays.
• Tuition reimbursement.
• Flexible working environment.
• Volunteer time off.
• Employee Assistance Program (EAP).