Customer Success Manager - Remote

Overview

Close is seeking a Customer Success Manager to enhance customer retention and growth by working with various startups and growing companies.

In Short

• Drive retention and growth among new customers.
• Engage with founders and CEOs as their Close consultant.
• Book account reviews to help customers build strong sales processes.
• Communicate effectively across multiple platforms.
• Identify expansion opportunities and upsell customers.
• Host group trainings and interactive demos.
• Research to identify high growth and at-risk customers.
• Work closely with Success and Sales teams.
• Build rapport with new customers quickly.
• Manage time effectively in a fast-paced environment.

Requirements

• At least one year of experience in a B2B SaaS customer success role.
• Experience with frontline sales or CRM platforms is preferred.
• Strong verbal and written communication skills.
• Ability to work independently and manage time.
• High emotional intelligence and rapport-building skills.
• Experience in a startup and remote environment.
• Based in the U.S. and proficient in English.

Benefits

• Competitive compensation with performance bonuses.
• 5 weeks PTO plus additional days for each year with the company.
• Paid parental leave for caregivers.
• Eligibility for a paid sabbatical after 5 years.
• Healthcare options including medical, dental, and vision.
• 401(k) with up to 6% contribution match.