Customer Success Manager - Remote

Overview

As a Customer Success Manager at Appspace, you will be responsible for enhancing the customer experience, ensuring software adoption, satisfaction, and retention.

In Short

• Own the customer experience and ensure satisfaction and retention.
• Conduct regular check-ins with customers.
• Drive subscription renewals and expansions.
• Collaborate with sales and marketing teams.
• Promote awareness of new features and provide insights.
• Serve as a customer advocate and resolve queries.
• Escalate support tickets as necessary.
• Deliver training sessions for users.
• Communicate effectively within the team.
• Assist with product setup and configuration.

Requirements

• 3-5 years of experience in business development or account management.
• Experience in the computer software industry preferred.
• Strong communication and multitasking skills.
• Self-motivated and proactive.
• Ability to collaborate and identify internal resources.
• Familiarity with Salesforce.
• Technically inclined with software training abilities.
• Degree in Business or related field preferred.

Benefits

• Flexible work schedules.
• Remote work opportunities.
• Casual dress work environment.
• Reduced working hours in August.
• Quiet Fridays with no non-essential meetings.
• Gym allowance.
• Training allowance.
• Training days off.