Customer Success Manager - Remote

Overview

Humata Health Inc. is seeking a dynamic and results-driven Customer Success Manager (CSM) to join our team. As a CSM, you will play a pivotal role in ensuring the success and satisfaction of our healthcare customers by serving as their trusted advisor and advocate. You will guide customers through their journey with Humata Health, driving adoption, retention, and overall satisfaction while promoting long-term partnerships.

In Short

• Own and nurture relationships with assigned customers to ensure seamless onboarding, implementation, and ongoing support.
• Act as the primary point of contact and advocate for customers, proactively addressing their needs and concerns.
• Establish a trusted advisor relationship with customers to drive the adoption of Humata Health’s solutions.
• Develop and execute success plans tailored to customers' strategic goals and operational workflows.
• Provide insights on industry best practices and leverage analytics to demonstrate value and ROI.
• Balance high-level strategic planning and manage day-to-day tactical execution and problem-solving.
• Oversee the customer lifecycle, ensuring smooth transitions from implementation to day-to-day operations.
• Collaborate with internal teams to align solutions with customer needs.
• Track and analyze key metrics related to Humata’s performance.
• Drive customer retention and renewals by consistently demonstrating value.

Requirements

• Bachelor’s degree in Business, Economics, Healthcare Administration, or a related field.
• 5+ years of experience in a customer success, account management, or consulting role, preferably in healthcare or technology.
• Familiarity with healthcare operations, prior authorization, or revenue cycle workflow optimization.
• Exceptional communication and presentation skills.
• Proficient in PowerBI and data analytics.
• Strong analytical mindset with experience in tracking and interpreting key performance indicators (KPIs).

Benefits

• Contribute to innovative solutions that improve healthcare efficiency and patient outcomes.
• Enjoy working remotely while being part of a collaborative team.
• Enjoy competitive base compensation, equity through our Employee Stock Option Plan, and bonus-eligible roles.
• Full benefits package including unlimited PTO and 401k program with employer match.
• Advance your career in a fast-paced, high-impact environment.
• Join a diverse workplace where your ideas and contributions are valued.