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Customer Success Manager - Remote

Posted 3 days ago
Customer Service
Full Time
CA, USA
$88,000 - $125,000/year

Overview

The Customer Success Manager acts as an advocate for customers, overseeing a portfolio to help them achieve business outcomes and foster greater adoption of ServiceNow products.

In Short

  • Oversee customer outcomes engagement and understand their needs
  • Ensure customers are technically healthy and using the latest product version
  • Identify criteria for assisting customers using Success Plays
  • Promote ServiceNow customer success stories
  • Maximize customer value from ServiceNow investments
  • Collaborate with teams to improve product adoption
  • Resolve escalated client issues quickly

Requirements

  • Experience with AI integration in work processes
  • 3+ years in customer professional services
  • Strategic tech industry experience
  • Ability to provide independent services
  • Experience in issue resolution through analysis
  • Collaborative work experience
  • ServiceNow certifications are a plus
  • Working hours: PST

Benefits

  • Base pay of $88,000 - $125,000, plus equity and variable compensation
  • Health plans including flexible spending accounts
  • 401(k) Plan with company match
  • Employee Stock Purchase Plan (ESPP)
  • Flexible time away plan
  • Family leave programs
ServiceNow logo

ServiceNow

ServiceNow, founded in 2004 in San Diego, California by visionary engineer Fred Luddy, has grown into a global market leader in innovative AI-enhanced technology. With a customer base exceeding 8,100, including 85% of the Fortune 500®, ServiceNow offers a powerful cloud-based platform that connects people, systems, and processes. The company is dedicated to empowering organizations to work smarter, faster, and better, and is on a mission to make the world work better for everyone.

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