Customer Success Manager - Remote

Overview

The Customer Success Manager acts as an advocate for customers, overseeing a portfolio to help them achieve business outcomes and foster greater adoption of ServiceNow products.

In Short

• Oversee customer outcomes engagement and understand their needs
• Ensure customers are technically healthy and using the latest product version
• Identify criteria for assisting customers using Success Plays
• Promote ServiceNow customer success stories
• Maximize customer value from ServiceNow investments
• Collaborate with teams to improve product adoption
• Resolve escalated client issues quickly

Requirements

• Experience with AI integration in work processes
• 3+ years in customer professional services
• Strategic tech industry experience
• Ability to provide independent services
• Experience in issue resolution through analysis
• Collaborative work experience
• ServiceNow certifications are a plus
• Working hours: PST

Benefits

• Base pay of $88,000 - $125,000, plus equity and variable compensation
• Health plans including flexible spending accounts
• 401(k) Plan with company match
• Employee Stock Purchase Plan (ESPP)
• Flexible time away plan
• Family leave programs