Customer Success Manager - Remote

Overview

The Customer Success Manager will be an individual contributor on a high-performing team that is redefining the client-vendor relationship with our customer, focusing on supporting U.S.-based customers.

In Short

• Work as part of a team supporting joint revenue targets.
• Assume responsibility for product adoption and customer education.
• Deliver customer success service at scale.
• Maximize value realization from solutions and services.
• Build relationships with stakeholders at all levels.
• Support Account Managers in contract renewal processes.
• Identify upsell and cross-sell opportunities.
• Conduct customer health checks and provide recommendations.
• Act as the voice of the customer for continuous improvement.
• Contribute to self-service education opportunities.

Requirements

• 3+ years in a B2B client-facing role.
• Domain expertise in recruitment and talent management.
• Experience with SaaS solutions.
• Strong data literacy and understanding of TA Metrics.
• Proven track record in managing escalations.
• Excellent time management and communication skills.
• Ability to manage changing priorities in a fast-paced environment.
• Experience with platforms like Salesforce, ServiceNow, etc.

Benefits

• Remote-friendly culture.
• Strong internal mobility and growth opportunities.
• Competitive salaries.
• A collaborative and inclusive work environment.
• Recognition as a top company for various workplace attributes.