Global Partner Manager - Operations Excellence - Remote

Overview

The ServiceNow Global Partner Manager – Operations Excellence for Deloitte is a critical leadership role focusing on driving operational rigor, governance, execution discipline, and continuous improvement across the global alliance.

In Short

• Establish and lead operating rhythm for the ServiceNow–Deloitte alliance.
• Maintain governance frameworks and documentation for clarity and accountability.
• Coordinate annual and quarterly operating plans aligned to partnership objectives.
• Implement standardized processes for reporting and collaboration.
• Monitor and optimize workflows to increase efficiency.
• Own partnership performance measurement and KPI tracking.
• Partner with leads to ensure operational readiness for solution launches.
• Identify operational gaps and drive continuous improvement.
• Serve as the connector across various teams and departments.
• Drive a culture of accountability and data-driven decision-making.

Requirements

• 7+ years in partner or business operations.
• Strong understanding of enterprise SaaS operating models.
• Proven success in building operational frameworks for partnerships.
• Experience with ServiceNow or similar ecosystems preferred.
• Excellent analytical skills for data synthesis.
• Strong communication and stakeholder management skills.
• Ability to establish structure and predictability in programs.
• Skilled at using metrics to guide decisions.
• Adept at unifying diverse teams.
• Passion for continuous improvement.

Benefits

• Base pay of $123,900 - $193,550 plus bonuses and equity.
• Health plans including flexible spending accounts.
• 401(k) Plan with company match.
• Employee Stock Purchase Plan (ESPP).
• Flexible time away plan and family leave programs.