Senior Delivery Acceleration AI Architect - Remote

Overview

The Senior Delivery Acceleration AI Architect will design, develop, and optimize AI-powered autonomous implementation solutions to enhance ServiceNow's Expert Services delivery. This role focuses on building AI agents that automate processes, significantly reducing manual effort and improving delivery speed.

In Short

• Design and develop AI-powered implementation agents.
• Lead prompt engineering and AI quality optimization.
• Integrate AI solutions with professional services delivery.
• Build platform integrations and automate delivery processes.
• Drive measurement and continuous improvement of AI agents.
• Collaborate with cross-functional teams in a fast-paced environment.
• Ensure AI solutions align with business needs and delivery standards.
• Utilize large language models for automation and efficiency.
• Establish quality metrics for AI outputs.
• Participate in agile sprint ceremonies and code reviews.

Requirements

• 5+ years in software engineering or AI/ML engineering.
• 2+ years of experience with large language models and prompt engineering.
• Strong understanding of professional services delivery operations.
• Experience with API design and system integration.
• Proficiency in Python, JavaScript/TypeScript.
• Excellent communication skills for technical and non-technical audiences.
• Experience in agile, sprint-based environments.

Benefits

• Opportunity to work with cutting-edge AI technologies.
• Flexible work environment with remote options.
• Collaborative and innovative team culture.
• Professional development opportunities.
• Competitive salary and benefits package.