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Operations Excellence Manager - Remote

Posted 4 weeks ago
Project Management
Full Time
Worldwide

Overview

Superside is looking for an Operations Excellence Manager to lead our Project Support Operations & Data Insights teams, optimizing processes and providing actionable insights to enhance creative work.

In Short

  • Lead a team of Insights Specialists and Project Support Associates.
  • Oversee and enhance the Project Issues Process.
  • Identify and implement strategic initiatives for workflow optimization.
  • Gather and analyze feedback from Project Managers.
  • Collaborate with various teams to improve tools and decision-making.
  • Promote best practices for continuous learning.
  • Develop and mentor a high-performing team.
  • Own and optimize key performance indicators (KPIs).
  • Leverage AI solutions for operational innovation.

Requirements

  • 5+ years of experience in operations roles.
  • Strong stakeholder and project management skills.
  • Background in escalations/ticket management.
  • Data analytics expertise (SQL, Looker, Google Sheets).
  • Excellent communication skills.
  • Proven people leadership and team management experience.
  • Process-oriented and execution-driven mindset.
  • Understanding of user-centric design.
  • Curiosity and a growth mindset.
  • Experience in a fast-growing creative industry is a plus.

Benefits

  • Opportunity to lead and innovate in a dynamic environment.
  • Collaborative and supportive team culture.
  • Access to advanced tools and technologies.
  • Professional development and mentorship opportunities.
  • Flexible working arrangements.
Superside logo

Superside

Superside is a dynamic design company that specializes in delivering exceptional design solutions across various service areas, including Websites, Landing Pages, Emails, Design Systems, and Product Design. The company collaborates with a diverse team of experts to create user-focused, scalable designs for some of the world's leading brands, such as Meta, Amazon, and Google, as well as high-growth startups. Superside emphasizes innovation and the use of cutting-edge AI tools to enhance workflow efficiency, making it a forward-thinking player in the design industry.

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