Manager of Customer Success (Enterprise) - Remote

Overview

Superside is hiring a Manager of Enterprise Customer Success to lead a high-performing team of Customer Success Managers and oversee a portfolio of top-tier enterprise accounts. You’ll ensure customers realize the full value of Superside’s creative services, driving retention, renewals, and long-term growth.

In Short

• Manage and coach a team of 4–5 Customer Success Managers.
• Translate segment and company goals into clear execution plans.
• Enable your team through active coaching and structured 1:1s.
• Drive performance management by setting expectations and delivering feedback.
• Collaborate with Go-to-Market peers on portfolio priorities.
• Build relationships with senior stakeholders in key accounts.
• Act as the primary escalation point for complex customer issues.
• Own financial and operational targets for the Enterprise customer lifecycle.
• Identify blockers to success and propose cross-functional solutions.
• Champion change management and operational improvements.

Requirements

• 10+ years of experience in marketing or creative enterprise account management.
• 2+ years of people management experience.
• Proven track record of managing enterprise clients directly.
• Strategic, data-driven mindset with strong business acumen.
• Customer-first approach and passion for partnerships.
• Excellent English verbal and written communication skills.
• Strong customer relationship-building skills.
• Understanding of AI in marketing and creative work.
• Willingness to travel up to 15% for key customer engagements.
• Experience managing the full commercial customer lifecycle.

Benefits

• Opportunity to lead a high-performing team.
• Work with top-tier enterprise accounts.
• Drive customer retention and long-term growth.
• Engage in strategic planning and execution.
• Collaborate with cross-functional teams.