Enterprise Customer Success Manager - Remote

Overview

As an Enterprise Customer Success Manager at AuditBoard, you will play a pivotal role in ensuring our client's success and satisfaction. You will be the primary point of contact for our customers, working closely with them to understand their needs, maximize the value they receive from our products/services, and drive long-term relationships.

In Short

• Develop and maintain strong relationships with key customer stakeholders.
• Stay abreast of product updates and features.
• Proactively identify and address customer issues.
• Gather customer feedback and insights.
• Conduct training sessions for customers.
• Collaborate with customers to maximize product value.
• Identify and execute opportunities for account expansion.
• Work in a U.S.-based remote role.
• Willingness to travel within the U.S. and Canada as needed.

Requirements

• Minimum 3 years of experience in audit, risk management, or customer success.
• Experience with Salesforce CRM and Gainsight preferred.
• Strong analytical, organizational, and communication skills.
• Passion for customer engagement.
• Ability to work independently.
• Experience delivering strategic presentations.

Benefits

• Opportunity to work at a fast-growing SaaS company.
• $200/mo for enhancing life.
• Remote and hybrid work options.
• Comprehensive employee health coverage.
• 401K with match (US) or pension with match (UK).
• Competitive compensation & bonus program.
• Flexible vacation or 25 days (UK).
• Time off for your birthday & volunteering.
• Employee resource groups.
• Opportunities for team and company-wide get-togethers.