Enterprise Customer Success Manager - Remote

Overview

As the first Enterprise Customer Success Manager at PermitFlow, you will take ownership of complex, high-value customer relationships in the construction industry, driving value and influencing product direction.

In Short

• Own a high-value book of business primarily in enterprise residential and home services.
• Build strategic relationships with senior stakeholders.
• Design and execute customer success strategies.
• Collaborate with cross-functional teams to shape AI-driven solutions.
• Identify risks and develop mitigation plans for customer retention.
• Develop repeatable playbooks and operational frameworks.
• Work in a fast-paced startup environment.
• Proven experience in managing enterprise-level customers.
• Excitement for automating antiquated industries.
• Bonus for experience in construction tech or permitting workflows.

Requirements

• 7+ years in B2B SaaS Customer Success or Account Management.
• Strong track record with high ACVs ($300K+).
• A proactive team player with a builder’s mindset.
• Experience in operations-heavy industries is a plus.

Benefits

• Equity packages.
• Competitive salary.
• 100% paid health, dental & vision coverage.
• Company issued laptop.
• Home office & equipment stipend.
• Lunch & dinner provided via UberEats.
• Commuter benefits.
• Team building events.
• Unlimited PTO.