Enterprise Customer Success Manager - Remote

Overview

As an Enterprise Customer Success Manager at AuditBoard, you will play a pivotal role in ensuring our client's success and satisfaction, being the primary point of contact for customers.

In Short

• Develop and maintain strong relationships with key customer stakeholders.
• Stay abreast of product updates and features.
• Proactively identify and address customer issues.
• Gather customer feedback and advocate for their needs.
• Conduct training sessions to empower customers.
• Ensure high customer satisfaction and loyalty.
• Identify opportunities for account expansion.
• Work remotely within the U.S. time zones.
• Willingness to travel within the U.S. and Canada.
• Minimum 3 years of experience in customer success or related fields.

Requirements

• Experience in internal/external audit, risk management, or customer success in a SaaS environment.
• Technical proficiency with Salesforce CRM and data visualization tools.
• Strong analytical and communication skills.
• Customer-centric approach with a passion for solving challenges.
• Ability to work independently and proactively.
• Experience delivering presentations to stakeholders.

Benefits

• Remote and hybrid work options.
• Comprehensive employee health coverage.
• 401K with match.
• Competitive compensation and bonus program.
• Flexible vacation policy.
• Time off for birthdays and volunteering.
• Opportunities for team and company-wide get-togethers.