Enterprise Customer Success Manager - Remote

Overview

As an Enterprise Customer Success Manager at Edmentum, you will play a vital role in ensuring customer satisfaction and successful implementation of educational technology solutions in large school districts.

In Short

• Design and implement client-facing plans and timelines.
• Manage relationships with district leadership and educators.
• Serve as a subject matter expert on Edmentum’s products.
• Monitor customer satisfaction and address issues proactively.
• Increase adoption of Edmentum programs through strategic partnerships.
• Support sales efforts by demonstrating expertise.
• Collaborate with internal teams to ensure customer health.
• Travel up to 65% for client engagements.
• Foster a culture of inclusion and collaboration.
• Maintain knowledge of industry trends and competitive landscape.

Requirements

• Must reside in New York City or surrounding area.
• Master’s degree in Education preferred.
• 7+ years of experience in education technology implementation.
• 3+ years of experience in SaaS K-12 program implementation.
• Strong leadership skills in K-12 settings.
• Excellent communication skills across all levels.
• Knowledge of educational trends and requirements.
• Strong analytical and problem-solving skills.
• Ability to manage multiple projects concurrently.
• Passion for driving change in education.

Benefits

• Comprehensive medical, dental, and vision insurance.
• 401(k) retirement plan with company matching.
• Flexible Time Away Program with paid holidays.
• Wellness resources to support professional and personal growth.
• Commitment to pay transparency and individualized compensation.