Customer Success Manager, Enterprise - Remote

Overview

As an Enterprise Customer Success Manager (CSM), you will own a portfolio of ~12–15 mid-market accounts, typically valued between $100K–$300K ARR each. This role spans both executive onboarding during implementation and post-implementation success.

In Short

• Own a portfolio of 12–15 mid-market accounts.
• Drive executive onboarding and ensure long-term customer success.
• Support adoption of core product capabilities.
• Build relationships with executive sponsors and key contacts.
• Lead high-impact QBRs/EBRs with executive stakeholders.
• Identify and drive expansion opportunities.
• Use customer data to deliver actionable insights.
• Collaborate cross-functionally with internal teams.
• Adapt to evolving customer organizations.
• Enjoy remote work flexibility with some travel.

Requirements

• 5+ years of experience in customer-facing roles, preferably in SaaS or Fintech.
• Proven success managing mid-market B2B accounts.
• Strong executive presence and relationship-building skills.
• Resilience and adaptability in complex environments.
• Commercial acumen and data fluency.
• Collaboration skills with cross-functional teams.
• Technical fluency in translating product capabilities into business value.
• Background in financial services or regulated industries preferred.

Benefits

• Remote work flexibility.
• Twice-yearly off-site bonding trips.
• Flexible paid time off.
• Stock options as part of the compensation package.
• Budget for home office setup.
• Work trip budget for personal and professional growth.
• Comprehensive health and dental insurance plans.