Enterprise Customer Success Manager - Remote

Overview

The Enterprise Customer Success Manager at Monte Carlo will manage relationships with significant customers to ensure trust in their data, focusing on onboarding, adoption, and value realization.

In Short

• Lead and manage the entire client journey from onboarding to adoption and value realization.
• Partner with Account Executives to build growth strategies for your book of business.
• Effectively communicate business value to client executives through strategic reviews.
• Establish clear business goals, timelines, priorities, and success metrics with customers.
• Prescribe best practices to enhance value from Monte Carlo's products.
• Develop relationships with client executives including VPs and C-suite officers.
• Monitor account health and adoption to maximize customer value.
• Project manage the customer journey using internal and external resources.

Requirements

• 3+ years of experience in Customer Success for enterprises or consulting for large clients.
• Experience with data products/solutions is preferred.
• Track record in an early-stage company or ambiguous environment.
• Project and stakeholder management skills for enterprise rollouts.
• Ability to prioritize complex and competing objectives.

Benefits

• Inclusive culture and commitment to diversity.
• Recognized for world-class employee experience.