Enterprise Customer Success Manager - Remote

Overview

Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster. Born from the prestigious Stanford AI lab, Cresta's co-founder and chairman is Sebastian Thrun, the genius behind Google X, Waymo, Udacity, and more. Our leadership also includes CEO, Ping Wu, the co-founder of Google Contact Center AI and Vertex AI platform, and CTO & co-founder, Tim Shi, an early member of Open AI.

In Short

• Oversee a portfolio of approximately 10-15 enterprise clients.
• Foster deep and strategic relationships with customers.
• Continuously analyze and improve the customer journey.
• Drive renewal and expansion efforts.
• Track and be driven by Customer Success team KPIs.
• Leverage data and analytics for decision-making.
• Collaborate with sales, marketing, product, and engineering teams.
• Lead project and stakeholder management efforts.
• Build and configure the Cresta product for customers.

Requirements

• Fantastic written and verbal communication skills.
• Ability to manage complex internal and external processes.
• Autonomy in handling tasks and building processes.
• Go-To-Market experience in customer success or related fields.
• Willingness to travel (~25%) and engage with customers.

Benefits

• Variety of medical, dental, and vision plans.
• Paid parental leave.
• Monthly Health & Wellness allowance.
• Work from home office stipend.
• Flexible PTO.