Customer Success Manager, Enterprise - Remote

Overview

As a Customer Success Manager at Attentive, you will manage relationships with Enterprise customers, providing strategic guidance and optimizing their marketing campaigns through personalized engagement.

In Short

• Manage relationships with Enterprise customers throughout the account lifecycle.
• Deliver consultative insights and create customized success plans.
• Develop a deep understanding of Attentive's products and marketing trends.
• Lead customer meetings, both in-person and virtually.
• Analyze customer usage for accurate forecasting and risk management.
• Communicate customer feedback for product development.
• Contribute to improving the overall customer experience.

Requirements

• 3-5 years of Customer Success or Account Management experience.
• Strong understanding of growth and retention strategies.
• Proven success in managing complex customer relationships.
• Excellent problem-solving and analytical skills.
• Detail-oriented and organized with strong communication skills.
• Experience with Salesforce or similar CRM tools.
• Comfortable with new software and tools.

Benefits

• Opportunity to work with leading global brands.
• Be part of a recognized top-rated customer success team.
• Engage in a dynamic work environment with growth opportunities.
• Access to continuous professional development.