Enterprise Customer Success Manager - Remote

Overview

Omada Health is on a mission to inspire and engage people in lifelong health, one step at a time. We are growing fast, and we’re looking for a Customer Success Manager to help us onboard, implement, and manage our Enterprise customers.

In Short

• Foster and manage strong, strategic, long-term client relationships.
• Take ownership of strategic planning and progress tracking to ensure client success.
• Coordinate teams at Omada and the client partner for technical integrations and business decisions.
• Lead account strategy by developing strategic plans and identifying growth opportunities.
• Communicate value to clients using data-driven insights.
• Contribute to the development of best practices for the accounts team.
• Drive overall customer satisfaction and interest in additional products.
• Travel to client sites as needed.

Requirements

• Bachelor’s degree and 6-8+ years of relevant experience.
• Experience in project management and post-sales implementation.
• Experience in various company sizes, from startups to Fortune 50.
• Field sales or account management experience focusing on upsell opportunities.
• Aptitude for using data to drive decisions.
• Strong communication, organization, and presentation skills.
• Emotional intelligence and problem-solving capabilities.
• Proactive attitude and teamwork skills.
• Aptitude for using programs like Salesforce, Excel, and Google Suite.

Benefits

• Competitive salary with annual cash bonus.
• Equity Grants.
• Remote first work culture.
• Flexible Time Off.
• Generous parental leave.
• Health, dental, and vision insurance.
• 401k retirement savings plan.
• Lifestyle Spending Account (LSA).
• Mental Health Support Solutions.
• ...and more!