Omada Health is on a mission to inspire and engage people in lifelong health, one step at a time. We are growing fast, and we’re looking for a Customer Success Manager to help us onboard, implement, and manage our Enterprise customers.

In Short

Foster and manage strong, strategic, long-term client relationships.
Take ownership of strategic planning and progress tracking to ensure client success.
Coordinate teams at Omada and the client partner for technical integrations and business decisions.
Lead account strategy by developing strategic plans and identifying growth opportunities.
Communicate value to clients using data-driven insights.
Contribute to the development of best practices for the accounts team.
Drive overall customer satisfaction and interest in additional products.
Travel to client sites as needed.

Requirements

Bachelor’s degree and 6-8+ years of relevant experience.
Experience in project management and post-sales implementation.
Experience in various company sizes, from startups to Fortune 50.
Field sales or account management experience focusing on upsell opportunities.
Aptitude for using data to drive decisions.
Strong communication, organization, and presentation skills.
Emotional intelligence and problem-solving capabilities.
Proactive attitude and teamwork skills.
Aptitude for using programs like Salesforce, Excel, and Google Suite.

Benefits

Competitive salary with annual cash bonus.
Equity Grants.
Remote first work culture.
Flexible Time Off.
Generous parental leave.
Health, dental, and vision insurance.
401k retirement savings plan.
Lifestyle Spending Account (LSA).
Mental Health Support Solutions.
...and more!

Omada Health

Omada Health is a virtual-first chronic care provider dedicated to nurturing lifelong health through clinically-validated behavior change protocols. With a focus on individuals with prediabetes, diabetes, hypertension, and musculoskeletal issues, Omada leverages over a decade of experience and extensive data to improve health outcomes and manage healthcare costs. The company serves a diverse range of over 1,900 customers, including health plans, health systems, and employers, and is recognized for its innovative approach to complementing primary care. Committed to fostering an inclusive culture, Omada actively seeks diverse talent and has been certified as a Great Place to Work.

Share This Job!

Save This Job!

Jobs from Omada Health:

Senior Product Operations Manager

Product Management

Program Management

Cross-functional Leadership

Senior Director, Product Marketing

Product Marketing

B2B Marketing

Healthcare

Software Engineer