Enterprise Customer Success Manager - Remote

Overview

As an Enterprise Customer Success Manager at Vendavo, you will be responsible for managing complex, high-value accounts and maintaining relationships with senior leaders across various business units.

In Short

• Advocate for customer needs throughout the customer lifecycle.
• Collaborate with the account team to develop account plans.
• Cultivate relationships to drive adoption and ensure retention.
• Understand customer concerns and work effectively with internal teams.
• Monitor and report on Customer Health Metrics.
• Communicate with departmental leaders to ensure alignment.
• Champion customer needs relative to software feature requirements.
• Support Sales when upsell opportunities are identified.
• Other duties as assigned.

Requirements

• 5+ years of experience in Customer Success or related role.
• Experience with pricing, quoting, rebate, or analytics solutions.
• Understanding of commercial processes like quote to cash.
• Proficiency in sales methodologies such as Challenger Sale.
• Knowledge of effective Project Governance principles.
• Understanding of business systems integration.
• Familiarity with Vendavo solutions.
• Experience managing large enterprise customer relationships.
• Strong experience with SaaS software solutions.
• Ability to engage and build relationships with customer executives.

Benefits

• Flexibility to work from home or in the office.
• Unlimited PTO for vacation and mental health days.
• 16 weeks of paid parental leave.
• $110 a month to cover cell phone and internet expenses.
• High-end laptop provided.
• Competitive pay and bonus/commission.
• Comprehensive health benefits.
• 401k plan with employer contribution.