Principal Customer Success Manager - Strategic - Remote

Overview

As a Strategic Customer Success Manager at Vendavo, you will manage complex, high-value accounts and strengthen relationships with senior leaders across various business units and geographies.

In Short

• Manage highly complex accounts with multiple solutions and stakeholders.
• Drive customer adoption and value realization of Vendavo’s solutions.
• Develop joint success plans with customers.
• Implement strategies to mitigate risks to renewals.
• Share industry best practices as a trusted advisor.
• Monitor customer health metrics to identify risks and opportunities.
• Identify cross-sell expansion opportunities.
• Provide strategic guidance and thought leadership to customers.
• Mentor and coach junior Customer Success Managers.
• Perform other duties as assigned.

Requirements

• 7+ years of experience in Customer Success or related roles.
• Experience with B2B pricing, quoting, or analytics solutions.
• Understanding of commercial business processes.
• Proficiency with sales methodologies.
• Knowledge of project governance principles.
• Understanding of business systems integration.
• Familiarity with Vendavo solutions.
• Experience managing large enterprise accounts.
• Strong experience with SaaS solutions.
• Ability to build relationships with customer executives.

Benefits

• Fully remote work flexibility within the UK.
• Flexible working hours.
• Supportive team environment.
• 25 vacation days plus public holidays.
• 4 recharge days each quarter.
• 16 hours of paid volunteer time annually.
• Group Life Insurance and Income Protection Insurance.
• Pension Salary Exchange Scheme.
• Optional Medical Insurance.
• High-end laptop provided.
• Competitive pay and bonus opportunities.