Principal Customer Success Manager - Remote

Overview

As a Principal Customer Success Manager at 6sense, you will play a critical role in managing high-profile customer relationships and driving customer success through effective strategies and execution.

In Short

• Manage a portfolio of large, global strategic customers.
• Drive customer adoption of 6sense solutions to achieve positive ROI.
• Establish strong relationships with key decision-makers.
• Develop and execute strategic account plans.
• Forecast and maintain customer renewal and growth rates.
• Collaborate with internal teams to address customer feedback and issues.
• Become an expert on 6sense's predictive engine.
• Partner with technical teams for customer onboarding and training.
• Advocate for customer feature priorities within the company.
• Build customer advocates for testimonials and references.

Requirements

• 10+ years in Customer Success or Account Management, preferably in SaaS.
• 3+ years in Strategic or Enterprise Customer Success.
• Experience with global Enterprise customers.
• Ability to advise CxOs on SaaS adoption for better ROI.
• Experience in marketing operations and sales analytics.
• Strong negotiation skills for renewals and upselling.
• Project management experience from conception to closure.
• Familiarity with marketing tech stacks and CRM applications.
• Strong analytical and communication skills.
• BA/BS degree required; Master’s preferred.
• Willingness to travel (~30%).

Benefits

• Health insurance coverage.
• Paid parental leave and generous PTO.
• Quarterly self-care days off.
• Stock options available.
• Access to LinkedIn Learning for personal development.
• Wellness education sessions and employee engagement events.