Principal Customer Success Manager - Remote

Posted 14 weeks ago

Sales / Business

Full Time

Worldwide

$130,000 - $145,000/year

Customer Success

Account Management

Stakeholder Engagement

Renewal AND Upsell Quotas

Overview

Pear Commerce is the retail ecommerce platform that connects CPGs to retailers, converting shoppable media into actionable insights that fuel performance marketing.

In Short

Looking for a Principal Customer Success Manager.
Serve as a strategic leader and trusted advisor for enterprise customers.
Own customer relationships and drive successful outcomes.
Accountable for renewal and upsell quotas.
Align with executive stakeholders and manage escalations.
Identify opportunities to expand customer relationships.
Facilitate regular outcome reviews and success metrics.
Proactively mitigate risks and ensure customer value realization.
Represent the company as a trusted advisor.
Work in a fully remote environment with bi-yearly onsites.

Requirements

8+ years of customer success or account management experience.
Proven track record of achieving renewal and upsell quotas.
Strong executive presence and credibility.
Exceptional communication and negotiation skills.
Expertise in risk mitigation and delivering measurable outcomes.
Strategic mindset with holistic thinking.

Benefits

100% of health premiums paid for you and your dependents.
Fully remote work with bi-yearly onsites.
401(k) plan.
$250/month co-working space stipend.
$250 one-time home office stipend.
20 company holidays and unlimited PTO.

P.C

Pear Commerce

Pear Commerce is an innovative retail ecommerce platform that bridges the gap between consumer packaged goods (CPGs) and retailers, transforming shoppable media into actionable insights that enhance performance marketing. The company is redefining ecommerce for CPG brands by providing essential infrastructure for the Retail Ecommerce channel, alongside direct-to-consumer (DTC) and Amazon strategies. Pear Commerce's software and partnerships offer a comprehensive view of customer journeys, enabling brands to capture real-time insights into their marketing campaigns and optimize conversions effectively. As a venture-backed startup, Pear Commerce values a diverse and talented team, fostering an environment of autonomy, curiosity, and collaboration to drive growth and success.

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P.C