Principal Customer Success Manager - Remote

Overview

BigID is an innovative tech startup that focuses on solutions for data security, compliance, privacy, and AI data management. We're leading the market in all things data: helping our customers reduce risk, drive business innovation, achieve compliance, build customer trust, make better decisions, and get more value from their data.

In Short

• Join a global team passionate about innovation and next-gen technology.
• Work with talented people who value innovation, diversity, integrity, and collaboration.
• Be part of a company recognized for its achievements in AI and cybersecurity.
• Engage in a people-centric culture that is fast-paced and rewarding.
• Contribute to solutions that help customers reduce risk and achieve compliance.
• Participate in a culture of inclusion, diversity, and equality.
• Enjoy flexible work arrangements in a remote-first community.
• Receive competitive compensation and benefits.
• Engage in learning and development opportunities.
• Be part of a robust DEI program with vibrant ERG communities.

Requirements

• Experience in customer success or related field.
• Strong understanding of data security and compliance.
• Ability to drive business innovation through data management.
• Excellent communication and collaboration skills.
• Proven track record in a fast-paced tech environment.
• Passion for technology and customer service.
• Ability to work independently and as part of a team.
• Strong problem-solving skills.
• Commitment to company values of care, do, try, and shine.
• Willingness to engage in continuous learning and development.

Benefits

• Work from home with a global remote-first community.
• Flexible PTO and quarterly volunteer days.
• Equity participation.
• 100% employer-covered medical, dental, and vision options.
• Additional insurance benefits like pet insurance and legal assistance.
• Learning and development opportunities.
• Fidelity employer-sponsored 401K.
• Robust DEI program with vibrant ERG communities.
• Paid parental leave.
• Opportunity to work in a culture of inclusion and diversity.