Enterprise Customer Success Manager - Remote

Overview

As an Enterprise Customer Success Manager at Vendavo, you will manage complex, high-value accounts and strengthen relationships with senior leaders across various business units.

In Short

• Advocate for customer needs throughout the customer lifecycle.
• Collaborate with the account team to develop account plans.
• Cultivate relationships to drive adoption and ensure retention.
• Monitor and report Customer Health Metrics.
• Communicate with departmental leaders for alignment.
• Champion customer needs relative to software features.
• Support sales when upsell opportunities are identified.
• Manage large enterprise customer relationships.
• Experience with SaaS software solutions is required.
• Willingness to travel up to 10%.

Requirements

• Minimum 5 years in Customer Success or related role.
• Experience with pricing and analytics solutions in B2B.
• Proficiency in sales methodologies.
• Understanding of Project Governance principles.
• Experience managing accounts with global presence.
• Strong relationship-building skills with executives.
• Ability to use data for insights and performance tracking.

Benefits

• Fully remote work with flexibility.
• Flexible working hours.
• 25 vacation days plus public holidays.
• Quarterly recharge days for company-wide breaks.
• Group Life and Income Protection Insurance.
• High-end laptop provided.
• Competitive pay and bonus opportunities.