Enterprise Customer Success Manager - Remote

Overview

Socket's mission is to help developers and security teams to ship faster and spend less time on security busywork. Thousands of organizations use Socket to safely discover, audit, and manage their open source code.

In Short

• Build relationships with Security teams to drive customer success.
• Manage existing customer relationships for renewals and upsells.
• Create unparalleled customer experiences throughout the lifecycle.
• Collaborate with various teams to increase customer adoption.
• Run Quarterly Health Checks and manage customer health.
• Cultivate relationships with C-suite executives.
• Develop success plans mapping customer goals to product capabilities.
• Drive measurable customer ROI and identify growth opportunities.
• Identify satisfied customers for case studies and testimonials.

Requirements

• 5+ years of experience in Customer Success for B2B SaaS.
• Experience in the cybersecurity industry.
• Ability to drive success in a fast-paced environment.
• Collaborative mindset with relationship-building skills.
• Strong written and verbal communication skills.
• Aptitude for new projects outside normal scope.
• Talented, competitive, and team-oriented individuals.
• Willingness to travel for customer meetings.

Benefits

• Pursue excellence in all work delivered.
• Act with urgency and focus.
• Encourage rigorous thinking and alternative perspectives.
• Foster trust and provide constructive feedback.
• Encourage a strong sense of ownership among employees.
• Prioritize customer needs and exceed expectations.