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Enterprise Customer Success Manager - Remote

Posted 3 weeks ago
Customer Service
Full Time
USA
$85,085 - $114,400 USD/year

Overview

The Enterprise Customer Success Manager at Samsara plays a crucial role in ensuring the success of our top customers by providing tailored solutions and support for their unique challenges.

In Short

  • Work closely with top customers post-implementation.
  • Customize Samsara solutions to meet customer needs.
  • Collaborate with Sales, Support, Engineering, and Product teams.
  • Conduct workshops and success planning with customers.
  • Understand and explain Samsara's IoT platform capabilities.
  • Mentor Customer Success and Support teams.
  • Champion Samsara’s cultural principles.
  • Travel up to 25% for customer engagements.

Requirements

  • 4+ years in Customer Success or account management.
  • Experience with Enterprise SaaS preferred.
  • Strong problem-solving and priority management skills.
  • Experience with technical products.
  • Ability to build trust with diverse stakeholders.
  • Bachelor’s degree from a 4-year institution.

Benefits

  • Competitive total compensation package.
  • Remote and flexible working options.
  • Health benefits.
  • Employee-led charity fund.
Samsara logo

Samsara

Samsara (NYSE: IOT) is a leading innovator in the Connected Operations™ Cloud, providing a platform that empowers organizations reliant on physical operations to leverage Internet of Things (IoT) data for actionable insights and operational improvements. With a focus on enhancing safety, efficiency, and sustainability across critical industries such as agriculture, construction, transportation, and manufacturing, Samsara is at the forefront of digital transformation. The company boasts a diverse range of product solutions, including Video-Based Safety, Vehicle Telematics, and Equipment Monitoring, and is committed to fostering a collaborative and inclusive work environment that values growth and customer success.

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