Enterprise Customer Success Manager - Remote

Overview

The Enterprise Customer Success Manager at Edmentum will maximize client renewal and growth rates by cultivating implementations that get results, ensuring successful student outcomes.

In Short

• Design client-facing implementation plans and timelines.
• Work with customers in large school districts to build strong relationships.
• Serve as a subject matter expert on Edmentum’s products.
• Monitor customer satisfaction and manage expectations.
• Increase adoption of Edmentum programs through strategic partnerships.
• Support sales efforts by demonstrating expertise.
• Ensure all stakeholders have a comprehensive view of customer health.

Requirements

• Must reside in MI.
• Master’s degree in Education preferred.
• 7+ years of experience in education technology implementation.
• 3+ years supporting SaaS K-12 program implementation.
• Strong leadership skills in a K-12 environment.
• Effective communication across all levels of a district.
• Knowledge of current educational trends and state requirements.
• Ability to analyze client usage and performance data.

Benefits

• Comprehensive benefits package including medical, dental, and vision insurance.
• 401(k) retirement plan with company matching.
• Flexible Time Away Program with paid holidays.
• Resources for wellness support.