Customer Success Manager, Enterprise - Remote

Overview

Secoda is hiring for a Customer Success Manager - Enterprise to manage and grow enterprise relationships, focusing on renewals and driving growth in Annual Recurring Revenue (ARR).

In Short

• Operate as the point of contact for customer support.
• Ensure customers successfully integrate the platform into their workflows.
• Develop relationships to understand customer use cases and challenges.
• Gauge customer engagement and provide feedback for product improvements.
• Coordinate with Sales, Customer Support, Engineering, and Product teams.

Requirements

• 5-7+ years in customer-facing advisory/consultancy roles, preferably in SaaS.
• Proven track record in a quota-carrying role supporting sales teams.
• Strong communication, presentation, and negotiation skills.
• Passion for problem-solving and understanding changing technologies.
• Ability to work collaboratively in a fast-moving environment.
• Proficiency in simplifying complex technical information for non-technical stakeholders.

Benefits

• Competitive salary and equity.
• Medical, dental, and vision coverage from day 1.
• Unlimited time off policy.
• Learning & Development benefit ($1,000).
• Equipment & $500 home office setup stipend.
• Team activities and retreats.
• A challenging and fulfilling opportunity in a fast-growing start-up.