Enterprise Customer Success Manager - Remote

Overview

As an Enterprise Customer Success Manager at CyberArk, you will use your skillset to build key relationships with enterprise customers, ensuring they adopt and realize the value from CyberArk's Identity Security products.

In Short

• Own and drive onboarding, adoption, and advocacy across a portfolio of customers.
• Work with customers to build success plans and establish critical goals.
• Design and execute a value roadmap for each customer.
• Conduct regular cadence calls and Quarterly business reviews.
• Measure and monitor customer health metrics and KPIs.
• Act as a trusted advisor to customers.
• Partner with CyberArk Account Team to find upsell and cross-sell opportunities.
• Define success plans for at-risk customers.
• Advocate for customers’ needs internally.
• Identify areas for improvement in customer experience.

Requirements

• 5+ years of experience in customer success or similar roles.
• Strong consulting and project management skills.
• Excellent written and verbal communication skills.
• Experience with Cybersecurity/SaaS solutions or enterprise software.
• Knowledge of cloud architecture (AWS, Azure, GCP).
• Understanding of security roles within organizations.
• Experience with enterprise Directory services (Active Directory, LDAP).
• Technological knowledge of networking environments.
• Experience installing and supporting enterprise software.
• Prior experience with CyberArk Software solutions preferred.

Benefits

• Competitive salary and commission structure.
• Comprehensive medical, dental, and vision benefits.
• Financial benefits and other perks.
• Opportunities for professional growth.
• Supportive work environment.