Customer Success Manager, Enterprise - Remote

Overview

The construction industry is facing a severe labor shortage. The industry is at an inflection point where they must reimagine talent and modernize their people strategy. Bridgit is the category leader for workforce planning and working with the largest and most sophisticated US general contractors.

In Short

• Lead the post-sale customer journey, from onboarding through renewal and expansion.
• Act as the strategic advisor and advocate for your customers’ goals and needs.
• Collaborate internally across Sales, Product, Support, and Onboarding to deliver a seamless customer experience.
• Deliver measurable impact by driving adoption, retention, and customer growth.

Requirements

• 5+ years in Customer Success, Account Management, or a similar customer-facing role—ideally within a high-growth SaaS environment.
• Proven success managing enterprise accounts, including navigating complex stakeholder relationships and driving strategic outcomes.
• A proactive problem-solver who doesn’t wait for someone else to notice an issue.
• Deep customer empathy with a track record of strengthening relationships and delivering impact.
• Strong organizational and project management skills.
• Experience using customer data to drive conversations and engagement strategies.

Benefits

• A collaborative, autonomous environment where you can make an impact quickly.
• A culture that encourages innovation and professional growth.
• Competitive salary and equity options.
• Perks and benefits including unlimited vacation, 4-hour Fridays.