Enterprise Customer Success Manager - Remote

Overview

The Enterprise Customer Success Manager will manage Enterprise and select Strategic customer relationships, serving as a trusted advisor for their assigned portfolio, focusing on driving meaningful business outcomes across all Ncontracts solutions.

In Short

• Manage a portfolio of Enterprise & Strategic clients in their post-sales customer journey.
• Drive business process recommendations to accelerate adoption, retention, and expansion.
• Stay updated on evolving product/service offerings.
• Collaborate cross-functionally with Product, Sales, Support, etc.
• Track customer base and collaborate on growth opportunities.
• Prepare and deliver Business Reviews effectively.
• Develop advanced knowledge of SaaS solutions.
• Understand typical customer outcomes with our solutions.
• Develop knowledge of named customer’s business and market environment.

Requirements

• 5+ years of experience in Customer Success or related roles.
• Experience with complex, multi-divisional customers.
• Ability to develop relationships with customer C-Suite.
• Strong analytical skills and proficiency in PowerPoint, Excel, and Word.
• Ability to manage competing demands effectively.
• Team-oriented and results-driven.
• Proven track record in strategic Customer Success management.
• Passionate about building a great company and product.
• Intellectually curious and adaptable.
• Customer-focused mindset.

Benefits

• A fun, fast-paced work environment.
• Responsible PTO Plan.
• 11 paid holidays.
• Community and social events.
• Mental Health Benefits.
• Medical, Dental, and Vision insurance.
• Company-paid Group Life Insurance.
• Flexible Spending Account & Health Savings Account.
• 401(k) with company match.
• 2 Paid Volunteer Time Off Days.
• And much more!