Enterprise Customer Success Manager - Remote

Overview

The Enterprise Customer Success Manager will manage a portfolio of Enterprise customers, ensuring they maximize the value of Riverside's AI-powered platform and drive adoption, retention, and growth.

In Short

• Manage a portfolio of Enterprise customers.
• Act as a strategic partner and trusted advisor.
• Drive adoption and enable success at scale.
• Lead regular business reviews and high-impact conversations.
• Collaborate cross-functionally with Product and Marketing.
• Identify opportunities for renewals and expansion.
• Build deep relationships with customers.
• Achieve KPIs and targets.
• Strong verbal and written communication skills required.
• Work remotely in a fast-paced startup environment.

Requirements

• 3+ years of experience in customer success in a SaaS environment.
• Desire to work remotely.
• Occasional client visits.
• Tech-savvy with a passion for learning Riverside's product functionality.
• Strong analytical and problem-solving skills.
• Ability to prioritize and execute multiple tasks.

Benefits

• Transform how people and businesses share their stories globally.
• Fast-paced and challenging work environment.
• Opportunity to make a genuine impact.