Enterprise Customer Success Manager - Remote

Overview

Calabrio is seeking a high touch, enterprise level Customer Success Manager to help reshape the landscape of customer experience, ensuring successful product deployment, adoption, retention, and advocacy.

In Short

• Drive customer engagement as a business partner.
• Present opportunities and usage of the contact center to stakeholders.
• Map stakeholders and build close relationships.
• Drive product adoption and ensure depth of knowledge.
• Tie customer needs with product solutions.
• Identify upsell and cross-sell opportunities.
• Retain and renew customer contracts.
• Create customer advocates and referenceable accounts.
• Partner with internal experts for additional consulting.
• Provide demonstrations of products as needed.

Requirements

• Expert relationship builder.
• Deep understanding of customer business models.
• Solution-oriented mindset.
• Technically savvy.
• Ability to thrive in a fast-paced environment.
• Experience in customer success management.
• Strong communication and presentation skills.
• Ability to analyze customer needs.
• Experience with AI-driven analytics tools is a plus.
• Proven track record in sales and customer retention.

Benefits

• Dynamic and innovative work environment.
• Opportunity to reshape customer experience.
• Engagement with cutting-edge technology.
• Collaborative team culture.
• Professional growth opportunities.
• Competitive compensation package.
• Health and wellness benefits.
• Flexible working arrangements.
• Access to ongoing training and development.
• Employee recognition programs.