Enterprise Customer Success Manager - Remote

Overview

The Enterprise CSM will manage a portfolio of complex accounts, focusing on user adoption and driving value through feature usage and optimization, acting as strategic advisors to ensure maximum ROI from Dayshape.

In Short

• Manage and host regular customer meetings and calls.
• Build and maintain strategic account plans.
• Own the commercial relationship with customers.
• Create and distribute monthly status reports.
• Monitor product usage and provide training resources.
• Nurture customers into advocates for Dayshape.
• Participate in Dayshape implementation.
• Provide regular training sessions for customers.
• Align internal resources for customer outcomes.
• Communicate product updates and collect feedback.

Requirements

• Experience in Customer Success or Account Management.
• Understanding of Professional Services operations.
• Experience influencing revenue expansion.
• Experience designing customer engagement strategies.
• Experience selling software and/or SaaS.
• Strong problem-solving and ownership mindset.
• Ability to tailor communication across functions.
• Proven presentation skills.
• Experience improving customer treatment strategies.
• Highly organized in managing relationships and projects.

Benefits

• Salary $95,000-$120,000 depending on experience.
• 20 vacation days plus public holidays.
• Vacation days increase by 1 day each year.
• Comprehensive healthcare plan.
• 401k plan.
• At least $1,400 per year for professional development.
• Regular team events and meetings.
• Volunteering time of up to 20 hours a year.
• Innovation Week twice a year.
• Collaborative and friendly work culture.