Application Support Engineer - Remote

Overview

The Application Support Engineer role at Dayshape involves providing support for our growing customer base in North America, primarily assisting with complex application issues and ensuring high-quality customer service.

In Short

• Review and manage support tickets.
• Resolve tickets directly when possible.
• Contribute to support documentation.
• Act as an expert user of the product.
• Provide customer feedback to the product team.
• Continuously improve support processes.
• Manage deployment infrastructure in Azure.
• Work US hours while being self-reliant.
• Build long-term relationships with customers.
• Collaborate with the engineering team as needed.

Requirements

• Experience in application support (L2/L3).
• Ability to communicate technical issues to non-technical users.
• Experience in an enterprise environment.
• Strong problem-solving skills.
• Knowledge of SQL and JavaScript.
• Excellent communication skills.
• Analytical mindset.
• Hands-on approach to issue resolution.
• Comfortable raising issues at any level.
• Experience with geographically distributed teams.

Benefits

• Salary $75,000 - $95,000 dependent on experience.
• 20 vacation days plus public holidays.
• Vacation days increase by 1 each year of service.
• Comprehensive healthcare plan.
• 401k plan.
• Annual allowance for professional development.
• Regular team events and meetings.
• Volunteering time for community service.
• Opportunity to work with a talented team.
• Chance to influence product development.