Application Support Engineer - Remote

Overview

The Application Support Engineer will be part of a team of Applications specialists, focusing on supporting and advancing the usage of applications for Corporate Solutions within the Apex Group.

In Short

• Provide application support across various applications in the Apex group.
• Prioritize and resolve tickets related to core line of business applications.
• Troubleshoot incidents and manage service catalogue.
• Work as part of a global team providing technical support.
• Liaise with business, vendors, and software development teams.
• Support project-related tasks, including application upgrades.
• Manage the patch management process and change management.
• Coordinate with internal auditors for audit responses.
• Utilize strong problem-solving and analytical skills.
• Experience with service desk tools like Service Now.

Requirements

• Experience with funds administration and ERPs.
• Knowledge of Fund Administration and Transfer Agency technologies.
• Strong IT knowledge, especially with Office applications.
• Experience with Microsoft technologies such as IIS, SQL, and .NET.
• Familiarity with Azure is desirable.
• Strong verbal and written communication skills.
• Excellent time management and decision-making abilities.
• Ability to work independently and as part of a team.
• Familiarity with GDPR and data security.
• ITIL qualification is a plus.

Benefits

• Opportunity to be part of a large global business.
• Work with a strong and dynamic team.
• Training and development opportunities.
• Exposure to all aspects of the business.
• Direct interaction with senior management.