Application Support Engineer - Remote

Overview

We are seeking application support engineers to join the award-winning Zuora Global Support team. This role requires exceptional technical knowledge and outstanding people skills to provide various levels of service in a fast-moving environment.

In Short

• Serve as the primary contact for Zuora's premium customer base.
• Triage, evaluate, and provide answers to customer questions and issues.
• Recommend improvements to product development teams.
• Monitor application uptime and manage back-end processes.
• Participate in on-call rotation and weekend coverage.
• Research and develop solutions for customer support cases.
• Share best practices to enhance support quality.
• Author technical documents for the knowledge base.
• Establish strong relationships with internal teams.
• Continuously learn and adapt to new technologies.

Requirements

• 3-5 years of experience in enterprise application support.
• BA/BS/MS in computer science or related field.
• Ability to provide solutions and exercise independent judgment.
• Understanding of basic financial accounting concepts.
• Knowledge of relational database management systems.
• Technical understanding of web technologies and networking.
• Experience with SOAP and REST APIs, XML, Java, and SQL.
• Strong ticket management experience.

Benefits

• Competitive compensation and performance rewards.
• Medical, dental, and vision insurance.
• Generous, flexible time off.
• Paid holidays and wellness days.
• Fully paid parental leave.
• Learning and development stipend.
• Opportunities to volunteer and give back.
• Resources for mental wellbeing.