Operations Engineer - SaaS Platform - Remote

Overview

Join Zuora’s high-impact Operations team, where you’ll be instrumental in maintaining the reliability, scalability, and performance of our SaaS platform. This role involves proactive service monitoring, incident response, infrastructure service management, and ownership of internal and external shared services to ensure optimal system availability and performance.

In Short

• Architect and implement intelligent automation workflows for infrastructure lifecycle management.
• Leverage predictive monitoring and anomaly detection techniques powered by AI/ML.
• Lead complex incident response efforts and apply deep root cause analysis.
• Identify and eliminate reliability bottlenecks through automated performance tuning.
• Maintain and continuously evolve operational runbooks.
• Stay abreast of emerging trends in AI for IT operations (AIOps).
• Collaborate with various teams to ensure seamless service delivery.
• Contribute to service provisioning strategies and drive innovations.
• Work in a hybrid environment, balancing remote and in-office work.
• Be part of a team focused on operational excellence through automation.

Requirements

• Hands-on experience with Linux Servers Administration and Python Programming.
• Experience with containerization and orchestration using Docker and Kubernetes.
• Working knowledge of messaging systems like Kafka and ActiveMQ.
• Experience with databases like MySQL and Oracle.
• Understanding of AI/ML techniques in operations.
• Proficient in developing and maintaining CI/CD pipelines.
• Experience with monitoring and observability tools like Prometheus and Grafana.
• 1+ years of experience working in a SaaS environment.
• Collaborative mindset and ability to work cross-functionally.
• Strong problem-solving skills in a fast-paced environment.

Benefits

• Competitive compensation and performance reward opportunities.
• Medical, dental, and vision insurance.
• Generous, flexible time off.
• Paid holidays and wellness days.
• 6 months fully paid parental leave.
• Learning & Development stipend.
• Opportunities to volunteer and give back.
• Free resources for mental wellbeing.
• Inclusive work environment that values different perspectives.