Senior Platform Operations Engineer - Remote

Overview

We're currently seeking a bright and talented individual for a Senior Platform Operations Engineer position to join our expanding voice platform operations team. This position is responsible for the troubleshooting voice telephony systems in the public cloud, assistance in resolving complex software related issues controlling the telephony application switch and related applications, support of platform migrations, and support to Product, Engineering, and Customer Support/Operational teams.

In Short

• Execute automation tools to deploy and integrate new voice platforms
• Supporting and defining custom tooling & observability needs for platform operations teams
• Lead testing efforts of new voice features, platform types, and communication endpoints
• Lead upgrades and migrations of platforms for life cycle management
• Experience working in multi-region geo-localized data services
• Support for in-day and after-hours Incident resolution
• Build, maintain, and promote strong technical documentation
• Technical liaison to product development, engineering, support, and executive level staff

Requirements

• At least 5+ years of platform operations experience, with 3+ years’ experience in systems engineering
• A software development and operational background with experience in real-time communications voice infrastructure
• Solid understanding scripting languages like Terraform, Ansible, JavaScript and Python
• Strong understanding of public cloud space infrastructure (GCP preferred)
• Strong understanding of CI/CD and distributed architectures
• Solid knowledge of WebRTC and VoIP related to protocols and architecture
• Strong understanding of micro-services architecture
• Database experience with enterprise class SQL and NoSQL big data services
• Strong analytical and organizational skills, with attention to detail
• Demonstrate strong verbal and written communication skills

Benefits

• Medical insurance coverage for employees and their families
• Group Term & Group Personal Accident Insurance
• 15 days of Privilege leaves, 6 days of Paid Sick leave, and more
• Provident Fund & Gratuity
• Employee Assistance Program and wellness initiatives
• Access to ongoing learning and development opportunities