Platform Operations Engineer II - Remote

Overview

We are currently seeking a bright and talented individual for a Platform Operations Engineer II position to join our expanding voice platform operations team. This position is responsible for the troubleshooting voice telephony systems in the public cloud, assistance in resolving complex software related issues controlling the telephony application switch and related applications, support of platform migrations, and support to Product, Engineering, and Customer Support/Operational teams.

In Short

• Troubleshoot and mitigate voice platform related issues
• Support testing efforts of new voice features, platform types, and endpoint
• Support upgrades and migrations of platforms for life cycle management
• Management of large-scale distributed systems
• Support for in-day and after-hours Incident resolution
• Build, maintain, and promote strong technical documentation
• Technical liaison to product development, engineering, support, and executive level staff
• Normal business hours and after hours/on call responsibilities

Requirements

• At least 2+ years of platform operations experience in cloud based environments
• Solid understanding scripting languages like Terraform, Ansible, JavaScript and Python
• Foundational understanding of public cloud space infrastructure (GCP preferred)
• Fundamental understanding of CI/CD, distributed architectures and micro-services
• Solid knowledge of WebRTC and VoIP related to protocols and architecture
• Strong analytical and organizational skills, with attention to detail
• Demonstrate strong verbal and written communication skills
• Able to work in a team environment and with a diverse group

Benefits

• Medical insurance coverage for employees and their families
• Group Term & Group Personal Accident Insurance
• 15 days of Privilege leaves per calendar year
• Paid 26 weeks of Maternity leaves, 1 week of Paternity leave
• Access to ongoing learning and development opportunities